If you don't see your refund and its been past the 10 business days since your return was delivered please reach out to us 323.676.0834 so we can help you. 
 
*Note: If you used your own label to return and did not reach out to us to let us know or y

If you don&apos;t see your refund and its been past the 10 business days since your return was delivered please reach out to us <a href="https://charro-azteca-support.gorgias.help/en-US/contact">Click Here to Contact Us</a>&#xA0;*Note: If you used your own label to return and did not reach out to us to let us know or you didn&apos;t send us a tracking number, or you didn&apos;t &#xA0;include a return form there may be a delay with processing your return.&#xA0;**Note: If item was used or damaged because it was worn refund will not be applied.&#xA0;

Where is my refund?

Once we receive the return we process refunds within 48-72 business hours. Once processed please allow 5-10 business days for your funds/money to reflect on your account. 
*Note: We must receive return within 15 days from delivery. If we receive afte

Once we receive the return we process refunds within 48-72 business hours. Once processed please allow 5-10 business days for your funds/money to reflect on your account.&#xA0;
*Note: We must receive return within 15 days from delivery. If we receive after day 15 we will apply store credit.&#xA0;

How long does it take to get my refund?

Returns happen. It’s ok!  Our refund policy has changed slightly in order to continue to better serve you 😊
You may return most NEW, Undamaged/Unused items within 15 days of the original order being delivered. 
We offer 2 options for returns for re

&#xA0;Returns happen. It&#x2019;s ok!&#xA0; You may return most NEW, Undamaged/Unused items within 30&#xA0;days of the original order being delivered.&#xA0;We offer 2 options for returns for refund on new/non-used items only:&#xA0;-Option 1: We can provide you a prepaid return label for a fee and discount from your refund.-Option 2: You can purchase your own label and ship back to us. We do require you send us the tracking number so we can keep an eye on it.(Please note: Shipping fees customer paid are not refundable, since they are used to pay the post office for a completed delivery service.)Used/worn/damaged/washed items will not be accepted, and refund will not be applied.<h2 id="step-1-process-your-return">Step 1: Process your Return</h2>Submit Return request here: <a href="https://charroazteca.com/apps/aftership-returns-center">Return &amp; Exchange portal</a><h2 id="step-2-print-your-pre-paid-return-label">Step 2: Print your pre paid return label</h2>You will be sent a prepaid shipping label by email or text. You will need access to a printer.Note: Labels automatically void in 7 calendar days, please drop off your package at the US Post Office asap.If you pass the 7 day mark, you can message us and we will send you a new label if you have not passed your return deadline period.<h2 id="step-3-packaging-your-product">Step 3: Packaging your product</h2>Products must be returned in the original packaging. You can use your original Charro Azteca box you received, or any plain, unmarked cardboard box or shipping bag to ship your return.Please note: Any brand label boxes or bags must be returned undamaged in order for us to be able to return the product back to our suppliers for credit. Please do not tape or damage shoe and boot boxes, they must be returned inside of another protective box or bag.<h2 id="step-4-shipping-your-return">Step 4: Shipping your Return</h2>Tape your USPS return label to your protective box/bag, then drop it off at any USPS Post Office location. Once you drop off your return at USPS, please allow 4-5 business days for your return to reach our warehouse.To find the nearest Post Office click here:&#xA0;<a href="https://m.usps.com/m/POLocatorAction">https://m.usps.com/m/POLocatorAction</a><h2 class="uppercase" id="returning-is-as-simple-as-123">RETURNING IS AS SIMPLE AS 1,2,3.</h2>Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt) your refund will be issued and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 5-10 business days for the credit to post to your account.

What is your return process?

Your order didn’t work out? No problem... We offer refunds! =)
Just text us at 323-676-0834 
or email us at service@charroazteca.com
 Return Address:
Charro Azteca
17171 Royal View Rd
Hacienda Heights CA 91745
 
Details Below:

Returns will be refun

Returns

Where is my refund?

How long does it take to get my refund?

What is your return process?

What is your return policy?