What is your return policy?Updated 2 years ago

Your order didn’t work out? No problem... We offer refunds! =)

Submit Return request here: Returns & Exchanges portal

Details Below:

• Items must be returned within 30 days of receiving your FIRST/ORIGINAL order. (delivered date)
• Items must be unworn, unwashed and have original tags attached or we won't be able to refund your items. 
• Shoes must be tried on indoors and on carpet. (to avoid scuff marks)
• A $5 fee will be charged/deducted if shoe box is damaged (please protect the shoe box by placing in a shipping box)
• Clothing must be returned in original packaging 
• Please allow for 3-5 days for us to process your refund once it is received by our Distribution Center. Once refund is processed please allow 5-10 business days for refund to reflect in your account.
• Charro Azteca is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Original shipping fee used to ship product to you cannot be refunded as that already got paid to shipping carrier
• If you choose for us to send you the shipping label the cost will be discounted from your refund
• If you choose to send your item yourself please send us your tracking #.
• IMPORTANT: if you send package yourself please let us know. We cant be responsible for shipments lost in transit. We just want to make sure it gets here.
• Returns will be refunded via the original form of payment.
• Returns for store credit will be emailed new discount code for amount refunded